Can someone please help identify which device I have?

campbell6680
campbell6680 Registered Users Posts: 2
Apprentice Seeker
edited January 24 in TomTom Sports
I have watched the tutorial on how to identify which watch I have and where the serial number should be but there is no serial number - just a model number and part number - the other two numbers are not being recognised as serial numbers. I can't update the watch until I know which one it is. It's about 8 years old.
Thanks

Answers

  • Bembo
    Bembo ZentralschweizPosts: 16,867
    Superuser
    edited August 2021
    Hello @ campbell6680
    TomTom no longer sells watches. Retired from business 3 years ago.
    Ev can help @ Jürgen. But he will be absent for the next few days.
    Kind regards. Bembo






    Mod edit: Machine translated (German)
  • tfarabaugh
    tfarabaugh Posts: 16,943
     Superuser
    I have watched the tutorial on how to identify which watch I have and where the serial number should be but there is no serial number - just a model number and part number - the other two numbers are not being recognised as serial numbers. I can't update the watch until I know which one it is. It's about 8 years old.
    Thanks

    Press down from the clock and go to About and your model type will be at the top with the serial number on that screen. It is a moot point as you have no choice when it comes to updating, there is only one firmware available. Do a factory reset and it will install the latest. At 8 years old the watch is a Runner 1 or MultiSport as those are the only models that old. TT Sports went out of business almost 4 years ago so the watch is obsolete anyway. here are the model names based on the first two digits of the serial number (which is also printed on the side of the watch itself:

    "HA">Nike+ SportWatch GPS
    "HB">Golfer, MySports Connect
    "HC">Runner, MySports Connect
    "HD">Runner, MySports Connect
    "HE">Multi-Sport, MySports Connect
    "HF">Multi-Sport, MySports Connect
    "HL">Adventurer, 4GB, MySports Connect
    "HN">Spark, 4GB, MySports Connect
    "HO">Runner 2 / Spark, 4GB, MySports Connect
    "HP">Golfer 2, MySports Connect
    "HQ">Runner 3 / Spark 3, 4GB, MySports Connect
    "HR">Runner 3 / Spark 3, 4GB, MySports Connect
    "HS">Spark, 4GB, MySports Connect
  • campbell6680
    campbell6680 Registered Users Posts: 2
    Apprentice Seeker
    Sorted! Thanks all for your help, much appreciated 🤩