speed camera updates

johnswans
johnswans Registered Users Posts: 8
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
Purchased a speed camera update and cant get the thing to update

Answers

  • johnswans
    johnswans Registered Users Posts: 8
    Apprentice Seeker
    Purchased a speed camera update for my 6200 will not let me update says sign then after sign in prees the next button but just keeps you on the same page brings you back to the same crap page very frustrating and useless
  • DougLap
    DougLap Posts: 9,862
    Superuser
    Hi @johnswans

    Is this a Pro GO 6200 model or a car based GO 6200. If the latter then you should not purchase Cameras Updates as they are included with the unit.

    If you have purchased updates the Cameras updates are usually released on Tuesdays and Thursdays.

    Doug
  • johnswans
    johnswans Registered Users Posts: 8
    Apprentice Seeker
    Believe it's the 6250 that has lifetime speed cameras
  • DougLap
    DougLap Posts: 9,862
    Superuser
    Hi @johnswans

    @VikramK or @lampard should pick this up tomorrow and review your units settings on the TT servers. Look back then to see what they say.

    Doug
  • johnswans
    johnswans Registered Users Posts: 8
    Apprentice Seeker
    thank you Doug i had trouble like this about 2 years ago and a lady sorted it out for me but cant talk to any one on the phone i am 67 years old and find these things difficult thank you john .
  • VikramK
    VikramK Administrators Posts: 13,810
    Moderator

    Hi @johnswans

    Welcome to the community!

    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram
  • ifgmtt12
    ifgmtt12 Registered Users Posts: 1
    New Seeker
    edited August 2021
    have a new Tom Tom ...... 6 months radar speed camera inclusive ....... how do I cancel my old contract with monthly. 2.99 euros for the old Tom Tom device



    Mod edit: Machine translated (German)
  • DougLap
    DougLap Posts: 9,862
    Superuser
    Hi @ifgmtt12

    @VikramK should pick this up tomorrow and can review/Change the Settings for your unit on the TT Servers. Look back here tomorrow to see what he says.

    Doug
  • YamFazMan
    YamFazMan Posts: 20,829
     Superuser
    edited August 2021
    Hi
    ifgmtt12
    There has been a change in the Speed cam subscriptions... The Tomtom subscriptions now 'Auto Renew' by default....

    Note... If your subscription has expired you will NOT get any Speed cam warning on the device, even the old database is still installed on the device....

    See T&C's 4.2 Subscriptions, renewals and Free Trials...
    Here... https://www.tomtom.com/en_gb/legal/terms-and-conditions/#4YourAccountandyoursubscriptions

    Tomtom Speed Cam FAQ….
    See... https://help.tomtom.com/hc/en-gb/articles/360015806999
    _________________________
    _________________________

    Contacting Tomtom Support….
    Due to COVID-19, the phone service has been suspended
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)
    Chat… Will be available during Normal Office Hours
    Email… Will be available outside of Normal Office Hours

    Step by step tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

    _________________________

    (2)... Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 13,810
    Moderator
    Hi @ifgmtt12
    The ongoing subscription can be cancelled on your account itself, see the steps on our support article below-
    https://help.tomtom.com/hc/de-de/articles/360013902260

    Regards,
    Vikram