How do I log a Support Call to return the product?

Colin_Stamp
Colin_Stamp Registered Users Posts: 25
Master Explorer
edited December 2021 in Devices using Wi-Fi®
Hi
My 4 month old Go Premium just switched itself off for the last time and has retired to become a paper weight, sadly. I will miss it.
I would log a support call, but the Java scripting won't let me, it just crashes out back to home menu.
There is no phone and there is no email, so all suggestions welcome.
I basically need the address to send the product back under guarantee.
If an Admin could log me a call, happy to deal with it via email, since the website is so unbelievably bad...
Thanks!
Colin

Best Answer

Answers

  • nabu
    nabu Posts: 16,890
     Superuser
    edited August 2021
    Hi you are under warranty so request a return

    change browser to make your request
  • Lochfrass
    Lochfrass Posts: 17,779
     Superuser
    Answer ✓
    Hi
    Please try it the way YamFazMan explained it here.
    https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844

    If you scroll up this page, open the support link with a right click in a private window or in another browser.
    Often the cookies have a life of their own
  • Colin_Stamp
    Colin_Stamp Registered Users Posts: 25
    Master Explorer
    Thanks Nabu. Nah, tried all 4 browsers! LoL! Maybe 'cos I am still on Win7! :-(
    Lochfrass was on the money, time for me to woof the cookies, that fixed that bit. Ta!
    Reading YamFazMan's suggestions, wow!
    15 seconds is a LONG time, never seen that before, but that indeed sorted it. Thanks!
    The dead was resurrected, maybe a miracle.... OK, maybe not!
    Thanks Team, duly fixed the device so no need to log call or return it!
    (Thank goodness!)
    All the best
    Colin