Live services stopped working (Go 1005 live)

D_Cushing

Live services have stopped working, there is no "Me and My Device" as as indicated in manual. Have re installed MyDriveconnect and done factory reset on device. No live services shown on my account but purchased March this year. My Services fails to connect. Settings, connections, network, shows status, connection disabled (sharing settings)

YamFazMan

Hi

Welcome to the site...
Quote....
VikramK Forum Moderator....
If the section-"Me and My Device" is missing then it's a known bug, please contact our customer service. They are equipped with tools to remotely send a software patch that will fix the issue. Thanks, Vikram
End Quote....
________________________

Contacting Tomtom Support….
Due to COVID-19 the phone service has been suspended
The way of contacting Customer Services has changed
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
Chat will be available during Normal Office Hours
Email will be available outside of Normal Office Hours

Step by step tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

_________________________

Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Stay Safe... ATB YFM

YamFazMan

Hi

Welcome to the site...
Quote....
VikramK Forum Moderator....
If the section-"Me and My Device" is missing then it's a known bug, please contact our customer service. They are equipped with tools to remotely send a software patch that will fix the issue. Thanks, Vikram
End Quote....
________________________

Contacting Tomtom Support….
Due to COVID-19 the phone service has been suspended
The way of contacting Customer Services has changed
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
Chat will be available during Normal Office Hours
Email will be available outside of Normal Office Hours

Step by step tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083

_________________________

Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Stay Safe... ATB YFM

D_Cushing

Contacted TomTom. After one software reinstall and an update it's all working again. Impressed by their support and comprehensive instructions. My TomTom lives to fight another day. Many thanks for your help.

Eldiabolo

Would be nice if they would reply to my request for help then! Especially if it's that easy for them it feels to me like because my device is older this is another attempt to force me to upgrade?