I purchased the services, but they are not activated on the device

Marcoinvernizzi4
Marcoinvernizzi4 Registered Users Posts: 2
Apprentice Seeker
Hi everyone, but I have a little problem that honestly never happened to me with my Tom Tom.
I have purchased the traffic and speed camera services, but they are not REACTIVATED on my navigator.
How can I do?



Mod edit: Machine translated (Italian)
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Answers

  • VikramK
    VikramK Retired TomTom Employee Posts: 14,712 Retired Community Moderators and Admins
    Hi @Marcoinvernizzi4
    Welcome to the community!
    The order has not been allocated to your TomTom account yet. Please get in touch with our customer service along with the order number. They will help you sort out the subscriptions on your account.

    Helpful link- https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Regards,
    Vikram
  • Marcoinvernizzi4
    Marcoinvernizzi4 Registered Users Posts: 2
    Apprentice Seeker
    edited August 2021
    Hello
    I can not get in touch with anyone, this afternoon I chatted via Messenger with Kate, but after her I have not heard from her again and I have not been able to explain myself better about my problem.