Has anyone found a solution to the "File Invalid (Archive File)" error message?

SeanWilson
Registered Users Posts: 2 
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Hi everyone,
Wondering if a solution has been found to the "File Invalid (Archive File)" error message on TomTom Home? Trying to update maps onto my SD card and it downloads the file okay, then pops up with the above error. I'm on the latest version of Home and it worked fine previously. It's particularly annoying as I paid up-front for 12 months' map updates and now I can access them.
System is a built-in Renault Carminat Tom Tom Live and I've never had problems with it before. Be looking for a refund from TomTom if they can't sort though!
Thanks in advance,
Sean
Wondering if a solution has been found to the "File Invalid (Archive File)" error message on TomTom Home? Trying to update maps onto my SD card and it downloads the file okay, then pops up with the above error. I'm on the latest version of Home and it worked fine previously. It's particularly annoying as I paid up-front for 12 months' map updates and now I can access them.
System is a built-in Renault Carminat Tom Tom Live and I've never had problems with it before. Be looking for a refund from TomTom if they can't sort though!
Thanks in advance,
Sean
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Answers
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Hi
@SeanWilson
Welcome to the site....
@VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account.....
Or....
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