Return my TomTom for a refund, process?

unzufireden
unzufireden Registered Users Posts: 2
Apprentice Seeker
edited August 2021 in Devices using Wi-Fi®
I want ro return the product ordered with #41xxxxx77
BlueTooth doesn't work with my smartphone so I revoke my order'



Mod edit: Please don't post private or personal information on a public forum. Thanks!

Answers

  • nabu
    nabu Posts: 16,890
     Superuser
    https://help.tomtom.com/hc/en-gb
    See with TOMTOM SAV
  • DougLap
    DougLap Posts: 9,860
    Superuser
    Hi @unzufireden

    You need to contact Customer Support. This is a forum for users and is not a direct connection with TT Support.

    What phone are you trying to connect?

    To contact Customer Support try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat.. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available. and you will be offered an Email option

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug
  • unzufireden
    unzufireden Registered Users Posts: 2
    Apprentice Seeker
    Hi Doug

    thank you very much for your answer:

    Without you helpI experienced, that any attempt to contact support is directed to this forum. And even the link on the order form is directed to this forum. But due to your hint I tried the suggest approach and in addition I found a link where I could switch to the German page. Now it seems that I manged to get a hold of the support. We will see whether everything works out fine

    So thank you again.

    Axel
  • DougLap
    DougLap Posts: 9,860
    Superuser
    edited August 2021
    Hi @unzufireden

    Glad you have got through. I would certainly try the Chat option on Monday as well.

    Doug