Renault carminat live (2011 Megane3)

Νίκος
Νίκος Registered Users Posts: 10
Apprentice Seeker
edited August 2021 in TomTom Services
hi,
I think by mistake I flash wrong navcore (9.884). I dont remember what was before. Now even if I have Live services , device don't connect to see traffic. Navigation is fine.
Customer service told me to reset device and log off, but is impossible to logoff...

What is latest navcore for my indash device? Can I go back?

Answers

  • nabu
    nabu Posts: 16,890
     Superuser
    edited August 2021
    hi, if your device has been without live for a long time with or without navcore the live is no longer visible

    la carte SIM du Carminat TomTom est désactivée lorsqu'il n'y a pas d'abonnement actif (services LIVE) pendant 3 ans.
  • Νίκος
    Νίκος Registered Users Posts: 10
    Apprentice Seeker
    10 mounths without live
  • nabu
    nabu Posts: 16,890
     Superuser
    edited August 2021
    Do you have a subscription ????

    otherwise the navcore is good
  • Νίκος
    Νίκος Registered Users Posts: 10
    Apprentice Seeker
    I bought Live but I have no subscription
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  • Willy875
    Willy875 Registered Users Posts: 5,442
    Revered Voyager
    Νίκος wrote: »
    hi,


    What is latest navcore for my indash device? Can I go back?


    Hello,
    Navcore 9.884 uploaded on 08/07/2014
    not possible to go back.
  • Νίκος
    Νίκος Registered Users Posts: 10
    Apprentice Seeker
    Willy875 wrote: »
    Νίκος wrote: »
    hi,


    What is latest navcore for my indash device? Can I go back?


    Hello,
    Navcore 9.884 uploaded on 08/07/2014
    not possible to go back.

    Is it suitable for my device? I think Live services dont work for this reason
  • Willy875
    Willy875 Registered Users Posts: 5,442
    Revered Voyager
    Yes, 9.884 is the last update available if you have gone too long without renewing your live subscription your Sim card is deactivated and it is no longer possible to reactivate it.
  • Νίκος
    Νίκος Registered Users Posts: 10
    Apprentice Seeker
    no, support told me SIM card is activated and LIVe too
  • Willy875
    Willy875 Registered Users Posts: 5,442
    Revered Voyager
    Contact Tomtom Support to request a refund for the live service.