tomtom go 6200 not charging via mount cradle

Covkid62
Covkid62 Registered Users Posts: 602
Supreme Navigator
edited December 2021 in Devices using Wi-Fi®
good evening...For some reason my go 6200 seems to now not charge when it's in the cradle in my car but does charge connected to a charger in the house.
tried both vehicles that each have a cradle and charger in with the same result not charging so batter is going flat.
could it be a fault with the connector on the back on the tomtom that connects to the cradle.
Any help appreciated as always

Answers

  • nabu
    nabu Posts: 16,890
    Superuser
    edited August 2021
    Good evening. your car charger must be faulty request a change

    the ignition must be switched on for the current to flow
  • Covkid62
    Covkid62 Registered Users Posts: 602
    Supreme Navigator
    the car charger is fine....found out the back of the case is cracked stopping it from connecting to the charger
  • nabu
    nabu Posts: 16,890
    Superuser
    edited August 2021
    request the change of the gps support then
    I hope your are under warranty
    Monday send an email to the after-sales service

    https://help.tomtom.com/hc/en-gb