Faulty 6250

Npl01
Npl01 Registered Users Posts: 10
Apprentice Seeker
in Pre-sales Questions- Product Specification & Features
Discusted with the support, faulty device only had it 2 days, asked for an exchange and they keep telling me to reset it which I have done and its still faulty, will not buy from them again

Comments

  • DougLap
    DougLap Posts: 9,857
    Superuser
    Hi @np101

    Which reset have you done? A soft reset by holding the On/Off button in for about 20 seconds until you hear the drumroll sound or a Reset Device in Menu/Settings/System.

    Also what is the problem with the device.

    Have you spoken to TT Customer Support or were you using Chat.

    Doug
  • Npl01
    Npl01 Registered Users Posts: 10
    Apprentice Seeker
    I've done both resets all done through email, I asked for a replacement but was told you don't do that, offered a repair or refund, why can't you just exchange it I need this for my job

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