Mazda 5 NVA-SD8110 location not working, reset not worked

Cartervater Registered Users Posts: 1
New Seeker
My Mazda 5 satnav has lost my location, it thinks I am 7 hours away! I have tried factory reset but still no joy, which is a shame as I have lost all my location favourites. I was on the point of investing in a European map update but right now, not only is it not locating my whereabouts, but also it isn't being seen when I put the SD card into my MacBook and log in to TomTom MyDrive Connect. Any suggestions what I can try now please? Not getting any joy with chatbot or searching support.