TomTom speedcam and traffic expires and lifetime upgrade is there

jakabszabi
jakabszabi Registered Users Posts: 5
Apprentice Traveler
Hy!

Premium 5 has a lifetime speedcam and traffic upgrade. And he writes to me that it expires on 22.04.2022. Why?

Thanks!

Answers

  • Maps_Force_Upgrade
    Maps_Force_Upgrade Registered Users Posts: 7
    Master Traveler
    edited August 2021
    APOLOGIES: I am new to this. The following is NOT AN ANSWER, just a "ditto" comment really. Can't seem to delete it and your question now shows as "answered".... again, apologies :-(

    Hi - I have the same problem. I have a new GO 520 (which for some reason shows as TomTom Essential in my account??) and it came with lifetime Traffic and Lifetime Speed Camera, apparently. Yet BOTH show as nearly expired and need to be renewed? Why? And anyway there is no renewal option anywere - under products all I can do is buy a NEW subscription. What am I missing?? Note that I also have an old GO 5000 that is still active; could that be confusing things?
  • DougLap
    DougLap Posts: 9,871
    Superuser
    Hi @Maps_Force_Upgrade

    @VikramK or @lampard should pick this up tomorrow and sort out your GO520 settings on the TT servers. Look back here to see what they have to say.

    Doug
  • YamFazMan
    YamFazMan Posts: 20,833
     Superuser
    edited August 2021
    Hi
    @jakabszabi @Maps_Force_Upgrade
    Welcome to the site....
    @VikramK or @lampard the Forum Moderators should pick this up Tomorrow and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • Maps_Force_Upgrade
    Maps_Force_Upgrade Registered Users Posts: 7
    Master Traveler
    Thank You :)
  • jakabszabi
    jakabszabi Registered Users Posts: 5
    Apprentice Traveler
    Thank you Guys! :)
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @jakabszabi @Maps_Force_Upgrade

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram

  • jakabszabi
    jakabszabi Registered Users Posts: 5
    Apprentice Traveler
    @VikramK

    Thank you very much. It works :)
  • DougLap
    DougLap Posts: 9,871
    Superuser
    Hi @jakabszabi

    Glad you are sorted.

    Doug
  • jakabszabi
    jakabszabi Registered Users Posts: 5
    Apprentice Traveler
    @VikramK

    The mydrive does not recognize my navigation. Write me to log in to my account. I’m logged in but in vain I go on to continue doing nothing. It was still working last night.
  • Willy875
    Willy875 Registered Users Posts: 5,452
    Revered Voyager
    edited August 2021
    @jakabszabi

    Hello,
    Did you check that the email address of Mydrive is the same as that of your Go 520 account?
  • jakabszabi
    jakabszabi Registered Users Posts: 5
    Apprentice Traveler
    yes the same
  • Maps_Force_Upgrade
    Maps_Force_Upgrade Registered Users Posts: 7
    Master Traveler
    @VikramK, thank you - the fix that you and your team applied (Aug 04 post) worked perfectly; all is well, much appreciated!