Go Discover TomTom Traffic disabled, says subscription expired but purchased this year

grahamv63
grahamv63 Registered Users Posts: 5
Apprentice Seeker
Recently purchased a GO Discover 5 to replace old 6000. One of the best features of the old 6000 was live traffic. Helped me stay calm on the M25 many times. Expected the Go Discover to deliver the same but last week on the A14 was caught in slow moving traffic and no updates.
In Settings/System/About/Subscriptions it says Traffic 'Expired' so tap on the line and it says 'You a TomTom Traffic Subscription'. Very annoying, how is it fixed?

Answers

  • DougLap
    DougLap Posts: 9,857
    Superuser
    Hi @grahamv63

    @VikramK or @lampard should pick this up and sort out any issues with your units settings on the TT servers. Look back here later

    Doug
  • VikramK
    VikramK Administrators Posts: 13,802
    Moderator
    Hi @grahamv63

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram