Transfer speed cameras subscription

wojtoosh
wojtoosh Registered Users Posts: 4
New Seeker
Hello, the support page is unavailable, it redirects to the forum page, so I can't even get a phone number for them.

Question: is it possible to transfer a speed camera subscription from an old device to a new device? I bought a subscription a week ago, but today unexpectedly got a newer navigation as a gift and I will not use the old one anymore. The new one comes with a free year of speed cameras, but I'd like to transfer or return a purchased package on old device

Best Answer

  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Answer ✓
    Thanks :)

    Got an update from the team.
    The issue is mostly caused when you have an ad-blocker (extension) in your browser.

    @wojtoosh @Maps_Force_Upgrade
    I know you tried 4 different browsers, any chance you had an ad blocker extensions enabled (in the browser)?

    Regards,
    Vikram

Answers

  • DougLap
    DougLap Posts: 9,871
    Superuser
    Hi @wojtoosh

    You could try contacting Customer Support via chat to see if they will do as you wish.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat.. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug
  • wojtoosh
    wojtoosh Registered Users Posts: 4
    New Seeker
    Hello @DougLap thank you for answer

    I tried this on newest version of Opera, FF, Chrome and Edge and everywhere after click on "get in touch" the help window just closed. When I tried to press any topic in the window, a code that I did not understand appeared to me. For example, when i click on "Update my device" i got answer:
    7e6wxrozp5pb.png

    When i click "try again" i got "Sorry, this choice is no longer available."
  • DougLap
    DougLap Posts: 9,871
    Superuser
    Hi @wojtoosh

    I have raised this. @VikramK should b interested in this post.

    Doug
  • Maps_Force_Upgrade
    Maps_Force_Upgrade Registered Users Posts: 7
    Master Traveler
    Hi, I have the exact same problem. My old GO 5000 is still active on my account, could this be causing confusion?
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @wojtoosh @Maps_Force_Upgrade
    I am checking this with our team.
    When trying to open the chat, when country website were you using?

    Thanks,
    Vikram
  • wojtoosh
    wojtoosh Registered Users Posts: 4
    New Seeker
    Hello @VikramK

    First I tried in polish (https://help.tomtom.com/hc/pl-pl), later in GB (https://help.tomtom.com/hc/en-gb) but the problem is the same
  • Maps_Force_Upgrade
    Maps_Force_Upgrade Registered Users Posts: 7
    Master Traveler
    Hello @VikramK,
    And I was using the GB site too
    Thanks
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Answer ✓
    Thanks :)

    Got an update from the team.
    The issue is mostly caused when you have an ad-blocker (extension) in your browser.

    @wojtoosh @Maps_Force_Upgrade
    I know you tried 4 different browsers, any chance you had an ad blocker extensions enabled (in the browser)?

    Regards,
    Vikram
  • wojtoosh
    wojtoosh Registered Users Posts: 4
    New Seeker
    @VikramK

    xD Yes, that was the problem. In all browsers I have uBlock. I disabled it now and it works correct. Thank you very much for help!
  • Maps_Force_Upgrade
    Maps_Force_Upgrade Registered Users Posts: 7
    Master Traveler
    @vikramk - I too have ublock, so thank you! I haven't had to use chat again as you have also - separately - answered the problem I was having, but if it worked for @wojtoosh I'm sure it'll work for me too. Excellent support, thanks!!