Tom Tom Start 25 Stuck either on black screen or cogs

MikeKeeble
MikeKeeble Registered Users Posts: 3
New Seeker
Tried an update recently and now I have nothing, on a restart it will either go to a black screen with nothing else, or a cog display which is not turning.

My Drive connect does not detect the device, is there any way I can get this working again, serial number starts BQ if that is relevant
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Answers

  • nabu
    nabu Posts: 16,890
     Superuser
    edited August 2021
    your card must be corrupted
    to uninstall

    open my drive connect to content and take screenshot

    99evq9v324ad.png
  • MikeKeeble
    MikeKeeble Registered Users Posts: 3
    New Seeker
    is this what you mean?
  • nabu
    nabu Posts: 16,890
     Superuser
    edited August 2021
    Absolutely you have to uninstall it

    and clear the TomTom / HOME3 / cache and start over

    repair once no more

    rqmsxmda1pco.png
  • MikeKeeble
    MikeKeeble Registered Users Posts: 3
    New Seeker
    Hi Nabu,

    Thanks, I have tried that and still don't appear to be able to get the device to connect and it essentially seems the same as what I had before deleting and restarting
  • nabu
    nabu Posts: 16,890
     Superuser
    edited August 2021
    Your card is corrupted
    if you do not succeed, you must get help from Tomtom after-sales service

    https://help.tomtom.com/hc/en-gb

    wfaxhev96tjw.png