United Kingdom & Republic of Ireland

keycuts
keycuts Registered Users Posts: 2
Novice Seeker
in MyDrive Connect
i have just updated my satnav with the above update now l have lost all the maps that was installed on the device l have uninstall and tried to reinstall but getting the same problem but if l install any of the other maps it works is there something wrong with the uk and ireland maps and who long will it take them to resolve this issue any advice will help thank you in advance
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  • VikramK
    VikramK Administrators Posts: 13,810
    Moderator
    Hi @keycuts
    Welcome to the community! The device shows it has the Greece map active at this point.
    Could you do a switch map and see if UK and ROI is listed?
    https://help.tomtom.com/hc/en-gb/articles/360013898300

    Regards,
    Vikram.
  • keycuts
    keycuts Registered Users Posts: 2
    Novice Seeker
    Hi and thank you for your response l have done what you suggested and UK and Republic of Ireland is listed in the choose any map but its saying INVALID MAP please advice why this happen happen after updating yesterday as before the update it was working fine ?
  • VikramK
    VikramK Administrators Posts: 13,810
    Moderator
    Could you send me a picture of the screen that says invalid map through a private message, please?

    Thanks, Vikram

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