Card Update on Carminate not possible

Peter_hmr

Card Update bought (order #412xxxxx01 ) but installation on Carminate (S/N: IB61xxxxxx473 on Renault Espace) with SD card (SD 259201814R4) not possible.
- Map file not found on computer,
- Administration page on TomTom HOME hangs ("Ladevorgang läuft")
- I am very disappointed about the TomTom help mechanisms





Mod edit: Please don't post private or personal information on a public forum. Thanks!

VikramK

Hi @Peter_hmrd
Welcome to the community!
Which operating system are you using?
Have you tried a clean reinstallation of TomTom HOME?

Uninstall TomTom HOME-

https://help.tomtom.com/hc/en-gb/articles/360013901520

Download the latest version of TomTom HOME-

https://help.tomtom.com/hc/en-gb/articles/360013960739

Regards,
Vikram