Card Update on Carminate not possible

Peter_hmr Registered Users Posts: 1
Apprentice Seeker
edited August 2021 in Built in car navigation
Card Update bought (order #412xxxxx01 ) but installation on Carminate (S/N: IB61xxxxxx473 on Renault Espace) with SD card (SD 259201814R4) not possible.
- Map file not found on computer,
- Administration page on TomTom HOME hangs ("Ladevorgang läuft")
- I am very disappointed about the TomTom help mechanisms

Mod edit: Please don't post private or personal information on a public forum. Thanks!