Card Update on Carminate not possible

Peter_hmr
Registered Users Posts: 1 
Apprentice Seeker

Apprentice Seeker
Card Update bought (order #412xxxxx01 ) but installation on Carminate (S/N: IB61xxxxxx473 on Renault Espace) with SD card (SD 259201814R4) not possible.
- Map file not found on computer,
- Administration page on TomTom HOME hangs ("Ladevorgang läuft")
- I am very disappointed about the TomTom help mechanisms
Mod edit: Please don't post private or personal information on a public forum. Thanks!
- Map file not found on computer,
- Administration page on TomTom HOME hangs ("Ladevorgang läuft")
- I am very disappointed about the TomTom help mechanisms
Mod edit: Please don't post private or personal information on a public forum. Thanks!
0
Answers
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Hi @Peter_hmrd
Welcome to the community!
Which operating system are you using?
Have you tried a clean reinstallation of TomTom HOME?
Uninstall TomTom HOME-
https://help.tomtom.com/hc/en-gb/articles/360013901520
Download the latest version of TomTom HOME-
https://help.tomtom.com/hc/en-gb/articles/360013960739
Regards,
Vikram0