how long before I get my downloads?

Jim_the_6th
Jim_the_6th Registered Users Posts: 2
Apprentice Seeker
edited August 2021 in Map purchase & installation
Hi Folks. I purchased map updates and live services this morning. Around 8 hours later and they are still showing as "in progress", and payment as "captured". Any idea when/if they will be available? or is this the usual waiting time?

Best Answer

  • YamFazMan
    YamFazMan Posts: 20,833
     Superuser
    Answer ✓
    Hi
    @Jim_the_6th
    Welcome to the site....
    The restrictions as a result of the COVID-19, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM

Answers

  • YamFazMan
    YamFazMan Posts: 20,833
     Superuser
    Answer ✓
    Hi
    @Jim_the_6th
    Welcome to the site....
    The restrictions as a result of the COVID-19, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • Jim_the_6th
    Jim_the_6th Registered Users Posts: 2
    Apprentice Seeker
    @yamfazman, thank you for the reply. This is my first experience with TomTom, and so far I'm not impressed.
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    edited August 2021
    Hi @Jim_the_6th
    The service has not been allocated to your account.
    Please get in touch with our customer service along with the order number, they should be able to sort out the subscriptions on your account.

    Helpful link- https://help.tomtom.com/hc/en-gb/articles/360015568919/

    Thanks,
    Vikram.