cannot use this map error tomtom xxl device

Aldir19
Aldir19 Registered Users Posts: 3
Novice Seeker
edited July 2021 in Devices using TomTom HOME
Hello,

I've connected old TomTom XXL device via TomTom Home app and updated the software, after that - it is unable to load the maps. is now telling me there is a problem with the map and that i cant use these maps on this device: Europe_South-101141. Can you help with that?

Is it possible to get more recent versions of these maps which are pretty outdated?

Best Answers

  • VikramK
    VikramK Administrators Posts: 13,802
    Moderator
    Answer ✓
    HI @Aldir19
    Welcome to the community!
    It's not possible to activate a recent version, but I added a slightly upgraded version.
    Just remove the existing map first and download a fresh version offered as a download in TomTom HOME.

    Regards,
    Vikram
  • VikramK
    VikramK Administrators Posts: 13,802
    Moderator
    Answer ✓
    Hi @Aldir19
    What happens when you click on 'Actualizar o meu xxl'?

    Thanks,
    Vikram

Answers

  • VikramK
    VikramK Administrators Posts: 13,802
    Moderator
    Answer ✓
    HI @Aldir19
    Welcome to the community!
    It's not possible to activate a recent version, but I added a slightly upgraded version.
    Just remove the existing map first and download a fresh version offered as a download in TomTom HOME.

    Regards,
    Vikram
  • DougLap
    DougLap Posts: 9,857
    Superuser
    Hi @Aldir19

    Let’s see if @VikramK is able to activate the map for you. It may well be Monday before he is back on the forum.

    Doug
  • Aldir19
    Aldir19 Registered Users Posts: 3
    Novice Seeker
    VikramK wrote: »
    HI @Aldir19
    Welcome to the community!
    It's not possible to activate a recent version, but I added a slightly upgraded version.
    Just remove the existing map first and download a fresh version offered as a download in TomTom HOME.

    Regards,
    Vikram

    I've deleted it, but when i plug in the GPS, it won't let me download

    7gadfh5cnr94.png

  • VikramK
    VikramK Administrators Posts: 13,802
    Moderator
    Answer ✓
    Hi @Aldir19
    What happens when you click on 'Actualizar o meu xxl'?

    Thanks,
    Vikram
  • Aldir19
    Aldir19 Registered Users Posts: 3
    Novice Seeker
    VikramK wrote: »
    Hi @Aldir19
    What happens when you click on 'Actualizar o meu xxl'?

    Thanks,
    Vikram

    I needed to press "Actualizar o meu xxl'. I've the map now! thank you!! @VikramK