Smart Media-System: 64,95 EUR for "EUROPE - 90 DAY MAP UPDATE SERVICE" -> seriously?

ta0801

My Europe map in my Smart is on v10.40 and Iike to update.

When I bought my Smart two years ago, a three years Map package was around 60 EUR available.

Now TomTom wants 64,95 EUR for three month?! seriously?

Please TomTom: Do something about that:

I was already disadvantaged anyway, because the radar camera updates were turned off - although I am already aware that this is also due to Mercedes.

VikramK

Hi @ta0801
I looked for the prices on our map shop(Ireland) and it shows a different quote-


Link- https://www.tomtom.com/en_ie/drive/maps-services/shop/travel-map/europe/

An annual subscription allows you the download around 5 maps (latest + 4 maps released during each quarter).

Regards,
Vikram.

ta0801

Hi VikramK,
I don't believe, that I can purchase these maps for the build-in device of my smart.
(btw. I would be still quite expensive for only 1 year, but with a discount voucher maybe ok... )

When I am logged-in with my account I have to click on "Update my device":





After that, there is directly one item in my shopping chart, nothing to choose from:



When you are living in the UK, it costs even 100 pounds!!!

VikramK

Thanks, @ta0801
The website seems to be acting a bit weird. Could you please report this to our customer service team?

Helpful link- https://help.tomtom.com/hc/de-de/articles/360015568919

Regards,
Vikram

ta0801

just fyi:
I just contacted TomTom Support via Chat , but my chat partner did not consider this as an error:

"It is the marketing price that is set for the updates"
later he wrote:
"This is the management decision to decide the price of the product. I will forward your feedback."

I don't believe, that this will change anything