GO 5200 GPRS shows disconnected tomtom

whippet05 Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using Wi-Fi®
I've just got a go5200 with built in sim with the soul purpose of getting live traffic updates so I didn't need to use my Bluetooth on phone BUT when i go into setting's, it shows information sharing is enabled etc etc but when looking at GPRS, it shows disconnected !
Is there a phone number that you can actually talk to somebody in the UK rather than the useless chatbot ?
( I am logged into my account and have satnav plugged into laptop if that makes a difference ? )


  • YamFazMan
    YamFazMan Posts: 20,826


    Welcome to the site....
    GPRS SIM connection on the Tomtom Live devices....
    There are 3 Data connection options that can have a higher/priority/override the Built-in GPRS SIM....
    To check the Data Connection status....
    Tap 4Dot (.... Menu) --> Setting --> System --> About…
    Scroll down to Data Connection & GPRS Status....
    What does the device report...???
    Is the GPRS Status... Connected ???

    Further Info...
    See... https://discussions.tomtom.com/en/discussion/comment/1752190/#Comment_1752190

    Stay Safe... ATB YFM
  • nabu
    nabu Posts: 16,890
    If you are at home is in Wifi the grps is disconnected .. out of range of wifi it is connected