GO SUPREME only came with US, Mexico and Canada, cannot add uk and roi

MarkFisher
Registered Users Posts: 5 
New Seeker

New Seeker
I purchased the GO SUPREME because it had worldwide maps. It only came with US, Mexico and Canada. It looks like it wants me to pay for the UK and Ireland. How do I download to device for no charge
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Answers
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You have to go to the cards to install the one you want
http://download.tomtom.com/open/manuals/TomTom_GO_PREMIUM/html/en-gb/index.htm#Maps-Prato.htm
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Hi @MarkFisher
Welcome to the community!
My team has fixed the services for your TomTom, please do a soft reset and then try adding a new map(device should be connected to the internet)
Regards, Vikram0 -
Hi @MarkFisher
If you do the following do you get lists of maps that you can freely download.
Tap Menu
Tap Settings
Tap Maps
Tap Add a Map
If you do then Uk and Ireland will be listed in the Europe Group or you can , if you add a 16gb or max 32gb Micro SD Class 10 card, download the whole of Europe or Western Europe which will include UK and Ireland.
Doug0 -
all that I get is North America0
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I did the soft reset and all I still get are North American Maps. Nothing for the rest of the world0
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somebody at TomTom please help me or provide me instructions on how to return for a refund. I purchased the GO SUpreme for world maps and all there is is North America. Soft reset doesn't work either0
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Hi @MarkFisher
@VikramK or @lampard should pick this up on Monday and sort out the settings for your unit on the TT servers which would appear to be the problem. Look back then to see what they say.
Doug0 -
Hi @MarkFisher
For some strange reason, the services did not auto-activate.
My team has manually added the services to your account. Please follow up with another soft reset and check for updates.
Regards,
Vikram0