Can't buy extra months

uiqueName4367343
uiqueName4367343 Registered Users Posts: 2
Apprentice Seeker
I can't pay for extra time for tomtom go anymore. I get the message "unavailable for subscriptions" when i enter my payment method. I never had this problem before and i've happily been using the app for years.

I don't even want a subscription but just do a one time payment. But it's not even possible to just get one year and cancel it right away, because I can't pay )-:

Comments

  • lampard
    lampard Administrators Posts: 5,954
    Moderator
    Hi @uiqueName4367343

    Welcome to the Community! With the new GO App, subscriptions are now handled by the Google play store. They are set to automatically renew unless you cancel the auto-renewal before the next renewal date.

    There's a yearly plan available but you should only avail it once you are near the expiry date of your current subscription to avoid forfeit of the remainder of the subscription.

    Best, lampard
  • MUP
    MUP Registered Users Posts: 564
    Revered Pioneer
    edited July 2021
    @lampard
    Thanks for more detailed clarification about Google's handling.

    I am just the owner of a so called "Migrated TT Go Navigation App" and not able to extend without losing the current runtime until March 2022.

    In the past using version Go Mobile 1.xy I was able to pay for 4 consecutive years by 4 payments within 5 minutes.
    So that kind of payment and extention would not be possible with Google?
  • lampard
    lampard Administrators Posts: 5,954
    Moderator
    Hi @MUP

    I'm also a migrated GO Mobile user, let me check this with the team and get back to you.

    Best, lampard

  • lampard
    lampard Administrators Posts: 5,954
    Moderator
    edited July 2021
    Hi there @MUP

    Response from the team:
    We have moved to Google Play subscriptions to make managing subscriptions easier. With Google ID, you are able to easily start, renew, and cancel subscriptions depending on your driving needs. Google Play also automates refunds when applicable. However, if you are adamant about committing to multiple years of a GO Nav subscription, this purchase option on tomtom.com is available. Please note that if you wish to cancel, refunds via tomtom.com are not automated and may take days to weeks.

    Best, lampard
  • eddydc
    eddydc Registered Users Posts: 298
    Exalted Navigator
    lampard wrote: »
    Hi there @MUP

    Response from the team:
    We have moved to Google Play subscriptions to make managing subscriptions easier. With Google ID, you are able to easily start, renew, and cancel subscriptions depending on your driving needs. Google Play also automates refunds when applicable. However, if you are adamant about committing to multiple years of a GO Nav subscription, this purchase option on tomtom.com is available. Please note that if you wish to cancel, refunds via tomtom.com are not automated and may take days to weeks.

    Best, lampard

    Could that link also be a solution if one want to share a subscription on both Android as iOS, which prevents buying 2 subscriptions?
  • uiqueName4367343
    uiqueName4367343 Registered Users Posts: 2
    Apprentice Seeker
    edited July 2021
    Thank you very much, lampard. That fixed my issue, i managed to extend my unlimited navigation with the link you provided.

    It's a pity that one time payments are not available through the app itself but only through this website. But at least it is possible this way.

    I would appreciate it if one time payment options are added, because not all payment methods allow subscriptions (which i am very glad mine doesn't allow, because it ensures companies never charge more than the amount i pay for myself)
  • sholm
    sholm Registered Users Posts: 40
    Renowned Wayfarer
    I have a Google account, and another one, that I use with for example TT.
    So now I'm forced to change my account at TT?
    That's not very good.
  • eddydc
    eddydc Registered Users Posts: 298
    Exalted Navigator
    @lampard
    Any clarifications concerning this matter?
    eddydc wrote: »
    lampard wrote: »
    Hi there @MUP

    Response from the team:
    We have moved to Google Play subscriptions to make managing subscriptions easier. With Google ID, you are able to easily start, renew, and cancel subscriptions depending on your driving needs. Google Play also automates refunds when applicable. However, if you are adamant about committing to multiple years of a GO Nav subscription, this purchase option on tomtom.com is available. Please note that if you wish to cancel, refunds via tomtom.com are not automated and may take days to weeks.

    Best, lampard

    Could that link also be a solution if one want to share a subscription on both Android as iOS, which prevents buying 2 subscriptions?

  • eddydc
    eddydc Registered Users Posts: 298
    Exalted Navigator
    Still waiting for an answer

    eddydc wrote: »
    lampard wrote: »
    Hi there @MUP

    Response from the team:
    We have moved to Google Play subscriptions to make managing subscriptions easier. With Google ID, you are able to easily start, renew, and cancel subscriptions depending on your driving needs. Google Play also automates refunds when applicable. However, if you are adamant about committing to multiple years of a GO Nav subscription, this purchase option on tomtom.com is available. Please note that if you wish to cancel, refunds via tomtom.com are not automated and may take days to weeks.

    Best, lampard

    Could that link also be a solution if one want to share a subscription on both Android as iOS, which prevents buying 2 subscriptions?

    [/quote]

This discussion has been closed.