No Route Possible

Sindhu108

Tried to plan a trip and it shows "No Route Possible"

Willy875

It's that you do not have the good installation cartography.

Sindhu108

Could you please explain in layman’s terms? Had tried to download the map again but still the same issue.

Willy875

You are missing a country to plan a route from your starting point to your ending point.

Sindhu108

Thanks for your input and help. Appreciate this. I have the EU maps installed. Was trying to plan my route from Köln to Luxemburg. Had reset the device to factory settings and reinstalled the maps again and the problem still exists.

nabu

I think you haven't checked the borders otherwise
I have just made the 203km trip but it took me a quarter of an hour to get it accepted by the gps

nabu

https://mydrive.tomtom.com/fr_fr/#mode=routes+viewport=50.14453,4.97866,6.45,0,-0+routes={"departure":true,"traffic":true,"routeType":"FASTEST","travelMode":"CAR","points":["hw~50.94053,6.95991~A~Cologne La Rhénanie-du-Nord-Westphalie, DEU","hw~49.61,6.12963~A~Luxembourg, LUX"],"avoidCriteria":["TOLL_ROADS"]}+ver=3

Sindhu108

Thanks Nabu. Wow! It’s that bad with TomTom GPS reception? but you did have your planed route shown in yourdevice?

Lochfrass

@Sindhu108
Have you allowed everything in the route planning?
Are motorways, tunnels, national borders and toll roads permitted?

This message can also occur if you are on a street that is closed (according to TomTom).

Do other destinations outside and inside Luxembourg work?
Greetings from Germany

Sindhu108

Thanks for the input. Yes other destinations works. Where do you set the permission for borders etc?

Lochfrass

Look under Menu/Settings/Route Planning and scroll down there.
Set all switches to the left so that they are not highlighted in blue.


The Pic is from a Go Premium, but it should look similar for you

Sindhu108

Thanks Lochfrass. Will try and let you know. Tried it and same issue.

nabu

Sindhu108 wrote: »

Thanks Nabu. Wow! It’s that bad with TomTom GPS reception? but you did have your planed route shown in yourdevice?

yes it is displayed on my device

and i'm rolling it right now
Cologne / Luxembourg

Sindhu108

Strange as there’s no Luxembourg terrain map shown on my device even though the map is installed. GPS problem with the TomTom? Also when I connect the device to my computer it shows that I have a different model instead of my Go Essential?

nabu

does this indicate that I have a different model instead of my Go Essential?

Which model exactly

Sindhu108

GO Supreme

Sindhu108

When I logged into MyDrive on my computer, it says “”We could not find your location”???

nabu

GO Suprême

the go supreme is a wifi no need for a computer

Sindhu108

But I have the Go Essential

nabu

you leave cologne with the German flag you then look for the Luxembourg flag to find any address in Luxembourg otherwise you cannot find

Sindhu108

I uninstalled maps and reinstalling the Europe map now

Sindhu108

Where do you find the flags?

nabu

nabu

at the top right of the gps go to address cologne german flag

go to Luxembourg address Luxembourg flag on the right and the address to dial above

touch the flag with the tip of your finger
and you have all the flags of europe presented to you

Sindhu108

Thanks Nabu

Sindhu108

Let’s see what happen’s next, otherwise I will do a complete factory reset, which I did before when this issue cropped up