Bought new new device not able to find voices — TomTom Community

Bought new new device not able to find voices

OCAFOROCAFOR Posts: 5 [New Seeker]
Previously had Yoda and other paid for voices on earlier Tom Tom but on buying and starting the new device cannot find them in the menu. Please help.

Ron

Best Answer

  • VikramKVikramK Posts: 12,145 Moderator
    edited July 22 Accepted Answer
    Hi @OCAFOR

    Just like maps and LIVE services, voices are non-transferable.
    As an exception, we used to activate them on the account for our users who bought a new device.
    Recently, a decision was taken to discontinue all paid/celebrity voices. Unfortunately, we won't be able to re-assign them on the account. Sorry :(.

    Thanks,
    Vikram.

Answers

  • rider1riderrider1rider Posts: 896 [Revered Pioneer]
    all celebrity voice removed

    computer voice, free voice available
  • OCAFOROCAFOR Posts: 5 [New Seeker]
    That is interesting but does not answer the question. How do I download the voices I have already bought for the new device?
  • kieronkieron Posts: 494
    Superusers
    Hi there @OCAFOR -

    The paid for voices you had on your previous device don’t automatically get transferred to a newly purchased model. Hopefully @VikramK will have a look at your account to see if they are compatible and possibly able to transfer them to your new TomTom if it’s on the same account.
  • OCAFOROCAFOR Posts: 5 [New Seeker]
    Thank you that's helpful. Over to VikramK
  • VikramKVikramK Posts: 12,145 Moderator
    edited July 22 Accepted Answer
    Hi @OCAFOR

    Just like maps and LIVE services, voices are non-transferable.
    As an exception, we used to activate them on the account for our users who bought a new device.
    Recently, a decision was taken to discontinue all paid/celebrity voices. Unfortunately, we won't be able to re-assign them on the account. Sorry :(.

    Thanks,
    Vikram.
  • NiallNiall Posts: 10,950
    Superuser
    edited July 22
    @VikramK

    Yet another reason why there should have been announcement before the decision, and why there still needs to be a formal statement, that there will be no more voices on new devices other than the limited ones that TomTom deem to supply.
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