i have a renault cliowith built in tomtom uk and island maps can not be used on this device

kevincrippsrplfe
kevincrippsrplfe Registered Users Posts: 4
Apprentice Traveler
i have a Renault clio with built in tomtom and now it is not working message says uk and island maps cant be used on this device how can I get over this as it was working a week ago

Best Answer

  • VikramK
    VikramK Administrators Posts: 13,751
    Moderator
    Answer ✓
    Hi @kevincrippsrplfe
    Welcome to the community! A map has been activated on your account. Just remove the existing map first and then download a fresh version offered as a download using TomTom HOME.

    Regards,
    Vikram

Answers

  • DougLap
    DougLap Posts: 9,831
    Superuser
    Hi @kevincrippsrplfe

    Have you just updated it?

    Date
  • kevincrippsrplfe
    kevincrippsrplfe Registered Users Posts: 4
    Apprentice Traveler
    no the battery went down and after that it would not work
  • kevincrippsrplfe
    kevincrippsrplfe Registered Users Posts: 4
    Apprentice Traveler
    I have tried to update it but still the same i have seen that it is a problem with the maps on the sd card as there are discussions about it from 2019 i believe i need a new copy of the maps
  • DougLap
    DougLap Posts: 9,831
    Superuser
    Hi @kevincrippsrplfe

    Let us see if @VikramK is able to activate the map for you . Look back here later to see what he says.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,751
    Moderator
    Answer ✓
    Hi @kevincrippsrplfe
    Welcome to the community! A map has been activated on your account. Just remove the existing map first and then download a fresh version offered as a download using TomTom HOME.

    Regards,
    Vikram
  • kevincrippsrplfe
    kevincrippsrplfe Registered Users Posts: 4
    Apprentice Traveler
    Thank you it all works now
  • DougLap
    DougLap Posts: 9,831
    Superuser
    Hi @kevincrippsrplfe

    Glad you are sorted.

    Doug