XXL OS Deleted

Philcog
Philcog Registered Users Posts: 5
Novice Seeker
I tried to upload new maps etc, the upload stopped half way through and a message said that my device is no longer supported, when disconnecting from my pc I found that all the OS had been deleted, When I now go to "HOME" and plug my Tomtom in, the Tomtom logo flashes for a second and then a lit up blank screen, I can't do anything with it including switching it off, can anyone help please?

Flag @VikramK

Best Answer

  • Philcog
    Philcog Registered Users Posts: 5
    Novice Seeker
    Answer ✓
    All done, new map installed, thank you for your help!
    Regards,
    Phil
    Flag @VikramK

Answers

  • VikramK
    VikramK Administrators Posts: 13,751
    Moderator
    Hi @Philcog
    Welcome to the community!
    I have added a map, but I cannot activate an application.
    Restore of the application should happen via TomTom HOME. Try the steps on our support article here- https://help.tomtom.com/hc/en-gb/articles/360013901940

    Regards,
    Vikram.
  • Philcog
    Philcog Registered Users Posts: 5
    Novice Seeker
    Thanks for your reply, I now have the device up and running as it was a mistake on my part...it needed a full charge :s So, I now have a message "No Maps Found".

    Phil
  • VikramK
    VikramK Administrators Posts: 13,751
    Moderator
    edited July 2021
    Hi @Philcog
    A map is already active on your account.
    I would recommend that you try the steps below-

    Delete the map on the device- See steps on our article here-
    https://help.tomtom.com/hc/en-gb/articles/360013901300

    Clean, uninstall the TomTom HOME software application. See the steps here-
    https://help.tomtom.com/hc/en-gb/articles/360013901520

    Download the latest version of TomTom HOME from here-
    https://help.tomtom.com/hc/en-gb/articles/360013960739

    Download a fresh map offered as a download-

    https://help.tomtom.com/hc/en-gb/articles/360013961259

    Regards,
    Vikram
  • Philcog
    Philcog Registered Users Posts: 5
    Novice Seeker
    Thanks, just checked and the first link is not available in my area?
  • VikramK
    VikramK Administrators Posts: 13,751
    Moderator
    @Philcog
    I have fixed the link...
  • Philcog
    Philcog Registered Users Posts: 5
    Novice Seeker
    edited July 2021
    I've unistalled and reinstalled HOME and signed in, after linking my device I get a message, Due to the age of my device it is not possible to update new software or buy maps. However, I clicked on the update and I get a load of downloads, I can't see any maps there as there are speed cameras etc, so I clicked install, after a couple of minutes, it said ALL DONE. I switched off and on again only to find NO MAPS FOUND?
  • Philcog
    Philcog Registered Users Posts: 5
    Novice Seeker
    Answer ✓
    All done, new map installed, thank you for your help!
    Regards,
    Phil
    Flag @VikramK