Routes created on phone not appearing on Rider 550 — TomTom Community

Routes created on phone not appearing on Rider 550

FidalgoRobFidalgoRob Posts: 5 [Apprentice Seeker]
When I’m away from my home WiFi network routes created in the MyDrive app do not appear on my Rider 550. The app says the route is synced to MyDrive, and the Rider 550 says it is connected to MyDrive (I assume by Bluetooth since there isn’t an active WiFi connection for either the phone or the device). This is a problem because I cannot load new routes on the device if I’m traveling away from home. How can I solve this? Thanks.


  • rider1riderrider1rider Posts: 939 [Revered Pioneer]
    reset factory
    use same account for login on device mydrve
  • FidalgoRobFidalgoRob Posts: 5 [Apprentice Seeker]
    Thanks for your speedy reply, rider1rider. Is there any downside to doing the factory reset on the Rider 550? The device and my phone are consistently logging into the same account.
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