Routes created on phone not appearing on Rider 550

FidalgoRob

When I’m away from my home WiFi network routes created in the MyDrive app do not appear on my Rider 550. The app says the route is synced to MyDrive, and the Rider 550 says it is connected to MyDrive (I assume by Bluetooth since there isn’t an active WiFi connection for either the phone or the device). This is a problem because I cannot load new routes on the device if I’m traveling away from home. How can I solve this? Thanks.

rider1rider

reset factory
use same account for login on device mydrve

FidalgoRob

Thanks for your speedy reply, rider1rider. Is there any downside to doing the factory reset on the Rider 550? The device and my phone are consistently logging into the same account.