How do I restore lost My Places deleted by TomTom?

Jontig
Jontig Registered Users Posts: 2
New Seeker
TomTomGo deleted all of My Places on the annual renewal. Does anyone know how I can access them please? I changed my email address for the renewal, and it processed the renewal perfectly. But in so doing it wiped off everything/everywhere.

Best Answer

  • lampard
    lampard Administrators Posts: 5,942
    Moderator
    Answer ✓
    Hi @Jontig

    Welcome to the Community! Can you check if the MyDrive toggle is enabled under TomTom services? If yes, make sure to log in using the correct TomTom account which you used to save the My places.

    Best, lampard

Answers

  • lampard
    lampard Administrators Posts: 5,942
    Moderator
    Answer ✓
    Hi @Jontig

    Welcome to the Community! Can you check if the MyDrive toggle is enabled under TomTom services? If yes, make sure to log in using the correct TomTom account which you used to save the My places.

    Best, lampard
  • Jontig
    Jontig Registered Users Posts: 2
    New Seeker
    edited July 2021
    YES.
    Fantastic. Sorted. Thank you, I'd been going around in circles on this. Truly appreciated,
    Jon