Unable to login due to incorrect password (actually not true!) and reset password not working

Pompeo
Pompeo Registered Users Posts: 1
New Seeker
I created an account for Mydrive Connect to update my Tomtom but I actually can't log in as the password for the site is not correct. I am sure the password is correct because I took note of it but the fact is that even if I want to change it the reset procedure on the site does not work, I always get the same error "Reset password failed".

This is really frustasting and I really do regret to have purchased a Tom tom.

I hope that at least here I will receive prompt assistance.

Thank you!

Comments

  • fergussion
    fergussion Registered Users Posts: 288
    Supreme Pioneer
    How did you manage to login here?
    Change of browser can help
  • Niall
    Niall Posts: 11,114
    Superuser
    @Pompeo

    Try resetting with a shorter password max 12 character using alphanumerics only (no special chracters)