Has anyone else had problems with a repair within warranty period.

Cookiemonster
Cookiemonster Registered Users Posts: 1
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
Hi I've had some problems with my camper device, it started with voice instructions just stopping part way through a journey, also it has now decided to shut down whilst driving along. After numerous conversations on their chat systems they agreed to have it in for repair, then we are informed that the repair isn't covered by warranty not that they have said what's wrong but its stored safely in a tomtom supplied case not mistreated and using tomtom supplied wires and connectors so why is repair not covered. Not happy with the service from the company .

Comments

  • YamFazMan
    YamFazMan Posts: 20,826
    Superuser
    edited July 2021
    Hi
    @Cookiemonster
    Welcome to the site....
    Tap 4Dot (.... Menu) -->
    Are any of the Sound Icons slashed through ???

    dy49cl5hc6cc.jpg
    Note... The Day/Night screen brightness Icon...
    Should be slashed through....
    _________________________
    _________________________

    Maybe useful, Device shutting down....
    The Previous NAV4 and Latest (NAV5 Wi-Fi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power
    See... https://discussions.tomtom.com/en/discussion/comment/1739335/#Comment_1739335

    Stay Safe... ATB YFM