TomTom saying you cannot use this map on this device: United Kingdom and republic of ireland 479

helfitz
helfitz Registered Users Posts: 3
Apprentice Seeker
I have a Renault Clio with in built TomTom and the SD card is installed it says you cannot use this map on this device: United Kingdom and republic of ireland-479. The SD card has been put into a laptop and updated with TomTom Home but it still doesnt work!

Comments

  • helfitz
    helfitz Registered Users Posts: 3
    Apprentice Seeker
    @VikramK I have seen you tagged in similar posts - can you help please
  • VikramK
    VikramK Administrators Posts: 13,726
    Moderator
    Answer ✓
    Hi @helfitz
    Welcome to the community! A map has been activated on your account.
    Just remove the existing map first and download a fresh version using TomTom HOME.

    Regards,
    Vikram
  • helfitz
    helfitz Registered Users Posts: 3
    Apprentice Seeker
    Hi @VikramK I have deleted the map but there is no map showing as available in the updates?

    Can you help please
  • VikramK
    VikramK Administrators Posts: 13,726
    Moderator
    Hi @Helfitz
    The map shows active on your account and should get offered under downloads.

    Could you try the below steps, please-

    1. Disconnect the device and reinstall TomTom HOME

    This will require a clean uninstall, so follow the detailed procedure from here- https://help.tomtom.com/hc/en-gb/articles/360013901520

    2. Download a fresh version of TomTom HOME

    https://help.tomtom.com/hc/en-gb/articles/360013960739


    3. Connect the device and download a fresh map offered as an update-

    https://help.tomtom.com/hc/en-gb/articles/360013961259


    Regards, Vikram
  • Jim73
    Jim73 Registered Users Posts: 1
    New Seeker
    I have exactly the same problem with the Error code is 101350 can you help please
  • VikramK
    VikramK Administrators Posts: 13,726
    Moderator
    Hi @Jim73
    Welcome to the community! Map activated. Just follow the same steps as above...

    Regards,
    Vikram
  • Matt_Dhanji88
    Matt_Dhanji88 Registered Users Posts: 1
    New Seeker
    Hi, I have the same issue the "Problem with map: UK and Ireland 479 and I tried updating but after updating it still did not work and says there's a problem.
  • DougLap
    DougLap Posts: 9,830
    Superuser
    Hi @Matt_Dhanji88

    Look back here on Monday to see if @VikramK is able to resolve your issue for you.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,726
    Moderator
    Hi @Matt_Dhanji88
    Welcome to the community!
    I have activated a map for your TomTom, please remove the existing map first and download a fresh version offered as a download in TomTom HOME.

    Regards, Vikram.