TomTom saying you cannot use this map on this device: United Kingdom and republic of ireland 479

helfitz

I have a Renault Clio with in built TomTom and the SD card is installed it says you cannot use this map on this device: United Kingdom and republic of ireland-479. The SD card has been put into a laptop and updated with TomTom Home but it still doesnt work!

helfitz

@VikramK I have seen you tagged in similar posts - can you help please

VikramK

Hi @helfitz
Welcome to the community! A map has been activated on your account.
Just remove the existing map first and download a fresh version using TomTom HOME.

Regards,
Vikram

helfitz

Hi @VikramK I have deleted the map but there is no map showing as available in the updates?

Can you help please

VikramK

Hi @Helfitz
The map shows active on your account and should get offered under downloads.

Could you try the below steps, please-

1. Disconnect the device and reinstall TomTom HOME

This will require a clean uninstall, so follow the detailed procedure from here- https://help.tomtom.com/hc/en-gb/articles/360013901520

2. Download a fresh version of TomTom HOME

https://help.tomtom.com/hc/en-gb/articles/360013960739


3. Connect the device and download a fresh map offered as an update-

https://help.tomtom.com/hc/en-gb/articles/360013961259


Regards, Vikram

Jim73

I have exactly the same problem with the Error code is 101350 can you help please

VikramK

Hi @Jim73
Welcome to the community! Map activated. Just follow the same steps as above...

Regards,
Vikram

Matt_Dhanji88

Hi, I have the same issue the "Problem with map: UK and Ireland 479 and I tried updating but after updating it still did not work and says there's a problem.

DougLap

Hi @Matt_Dhanji88

Look back here on Monday to see if @VikramK is able to resolve your issue for you.

Doug

VikramK

Hi @Matt_Dhanji88
Welcome to the community!
I have activated a map for your TomTom, please remove the existing map first and download a fresh version offered as a download in TomTom HOME.

Regards, Vikram.