Go app crashes after Samsung firmware update

Trankil0
Registered Users Posts: 7 
Master Traveler

Master Traveler
After the last firmware update on my Galaxy S20 5G the tomtom go app crashes constantly after saying the ETA.
If I switch of the announcements it continues to run.

If I switch of the announcements it continues to run.

0
Best Answer
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There is a known problem with computer and recorded voices after Samsung's patch dated from 1st of July.
It has been discussed here incl. a temp. fix from @szachowa
https://discussions.tomtom.com/en/discussion/comment/1767031#Comment_1767031
The recommended temp. solution for TT Go Navigation (try it for AmiGO):- Uninstall ALL voices.
- Then install ONLY one recorded voice eg Jane (sounds excellent) or another recorded voice.
- Restart your Fone and of course AmiGO
- Have fun hopefully
1
Answers
-
There is a known problem with computer and recorded voices after Samsung's patch dated from 1st of July.
It has been discussed here incl. a temp. fix from @szachowa
https://discussions.tomtom.com/en/discussion/comment/1767031#Comment_1767031
The recommended temp. solution for TT Go Navigation (try it for AmiGO):- Uninstall ALL voices.
- Then install ONLY one recorded voice eg Jane (sounds excellent) or another recorded voice.
- Restart your Fone and of course AmiGO
- Have fun hopefully
1 -
Thanks
Jane is no option for me because I live in the Netherlands. UK voice's use different names for the road types used in this country, causing confusion.
So I use American English voice's which is tailored for Dutch roads.
I've been using Lori for over an decade without any problems.
I tried computer voice Samantha because it is listed as American English. However, this voice is using a UK English dictionary causing confusion all over again
And I'm unable to change the dictionary to American English for this voice.
I did had Samantha in the app still. Removing this voice stopped the app from crashing.
However, the app also stoped announcing the ETA. So I think Samantha is the buggy element, but miss her already.
Thanks again for your help!1 -
@Trankil0
Can you please confirm this is about the GO Navigation app (black icon showing a car) and not AmiGO (blue icon showing an A)?
As a workaround in the GO Navigation app, uninstall all voices and then download a recorded voice until we release 3.2 with a fix.0