Unable to update Tomtom Start 52

BettyBollada

I’ve tried resetting everything, reinstalling Mydrive Connect, factory reset the unit, but still cannot install any new maps - which are at least a year out of date. It seems to be on. 1011.9039 currently.
Do I have to buy something?
Help please!

nabu

1011 A 1070 it is over a year old so contact the TomTom after-sales service to have the maps returned to you

Tomtom Start 52 yes it's for life

YamFazMan

Hi
@BettyBollada
Welcome to the site....

What are the 1st 2 characters of the serial number of your device ??? The two letters define the Tomtom Model....
Is the device an 8GB or a 16GB Start 62

Stay Safe... ATB YFM

BettyBollada

Hi thanks team - the serial starts XR - 8G I think.
Thanks for your help

VikramK

Hi @BettyBollada

Welcome to the community!
My team has fixed the services for your TomTom, please do a soft reset and check for updates.



Regards, Vikram

BettyBollada

Hi - firstly… thanks!
I have done the soft reset, which unfortunately didn’t fix it. I raised a ticket with the user support, they did something that reset the maps, I could then see the new update, which I downloaded and installed. Now the unit is saying there are No Maps installed, while Mydrive connect seems to think everything is installed correctly. Tried removing the HOME3 folder and performing the various (drum sound) resets, still not worked. The unit is now stuck on the No Maps message with no access to any navigation or menu functions. Help!

BettyBollada

Fixed it! Solution was to reset device, clear cache in MDC, start unit and THEN plug it in. The download then successfully installed. Cheers all. JB