GO 6200 tomtom Device shuts down without power connection

BlackyV70 Registered Users Posts: 2
Apprentice Traveler
edited December 2021 in Devices using Wi-Fi®
Hi there,

i have a 2,5yr old GO6200 an the following problem - even if the battery is @100% state of charge, my device will shut down immediately with the "Tom Tom" screen and never start again until i power it back with the cable. When it's turning off the "Tom Tom" screen will flashing for a while until the screen gets dark.
Recovery Screen says 99% SOC @ ~4200mV - RTC says Year 1973

Just tried to get the problem solved in the chat with TomTom but no solution until yet. Waiting for a reply since 4 weeks. Need the device for the Job because of working as service technician.

Anyone has/had the same problem or a solution?

My opinion - the battery causes the problem but can't verify that.

Best regards