GO Premium X - Smartphone settings

Hejca

Hi all,
I have a problem to Fully connect my smartphone to Premium X. I can realize the bluetooth connection and I can see the devices connected inside the Mydrive app. The problem is I can not set the smartphone for sending messages (My drive app shows - Smarphone messages - Not supported by your device). When I tried to sent ETA from device it shows - This function is not compatible with connected smartphone. If you want to use this function connect the Android smartphone (translated text). What I can do to run this function? I use the Google Pixel smartphone with Android 11and Mydrive app has all the required permissions.

What should i change in smartphone / device settings to let the function work? I understand notices meaning but I can't accept the facts that TomTom is not able to follows the technical updates even for the "new" devices. Premium X is two years old PREMIUM device with lifetime update waranty and it lost some of its features just after 2 years. Really?

Yours sincerely
Jiri

rider1rider

reset and try pair again

ask also support if problem is known
like ios
write email

rider1rider

reset and try pair again

ask also support if problem is known
like ios
write email

Hejca

Hi @rider1rider
Thank you a lot. I reseted both Tomtom and Smartphone and pair them immediately. Now it works (at least now).

I did separate resets and pairing previously with the unsatisfactory results.