App crashing after installing Samsung android security patch dated 1 July 2021

Kevhart100
Kevhart100 Registered Users Posts: 13
Legendary Explorer
After installing this patch, the app keeps crashing when a route has been programmed, the crash occurs within a couple of minutes of the route being calculated so the app is unusable at present. I have tried re-installing but this has not made any difference. Has anyone else experienced this?

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  • Lochfrass
    Lochfrass Posts: 17,737
    Superuser
    In the German Part of this Forum som users report the same.
    https://discussions.tomtom.com/de/discussion/1136332/tomtom-go-stuerzt-ab-unter-android-11#latest
    Wich Device did you have? Galaxy S20?
    Maybe the moderators will ask you for the App ID
  • automatikern
    automatikern Registered Users Posts: 2
    Apprentice Traveler
    I experience this to.
    After installing the same patch on my Samsung Galaxy Note 20 Ultra.
    Tried to re-install, but it failed again after about 25 seconds of the calculated route .
  • Kevhart100
    Kevhart100 Registered Users Posts: 13
    Legendary Explorer
    Looks like wider issue that needs escalating and resolving ASAP.
  • Kevhart100
    Kevhart100 Registered Users Posts: 13
    Legendary Explorer
    Lochfrass wrote: »
    In the German Part of this Forum som users report the same.
    https://discussions.tomtom.com/de/discussion/1136332/tomtom-go-stuerzt-ab-unter-android-11#latest
    Wich Device did you have? Galaxy S20?
    Maybe the moderators will ask you for the App ID

    Yes, I do have a Galaxy S20.
  • FM1405
    FM1405 Registered Users Posts: 11
    Legendary Explorer
    I have the same problem on my Samsung S20 after installing July Security patch. Both tomtom go navigation apps affected, 3.1.48 and beta 3.1.65. Several crash reports send to tomtom, hoping for a quick solution.
  • MUP
    MUP Registered Users Posts: 564
    Revered Pioneer
    edited July 2021
    Guess it is Samsung again, not TT.
    That's the 2nd strong fail after last years trouble with Android-Auto "Internet connection isn’t strong enough at the moment".
    https://www.sammobile.com/news/android-auto-bug-samsung-phones-appears-fixed/

    This year:
    https://support.google.com/androidauto/thread/110371397/s21-ultra-android-auto-crashes-when-the-phone-is-unlocked?hl=en

    So the users again have to wait for a special Google fix related to Samsung devices.
  • Kevhart100
    Kevhart100 Registered Users Posts: 13
    Legendary Explorer
    MUP wrote: »
    Guess it is Samsung again, not TT.
    That's the 2nd strong fail after last years trouble with Android-Auto "Internet connection isn’t strong enough at the moment".
    https://www.sammobile.com/news/android-auto-bug-samsung-phones-appears-fixed/

    This year:
    https://support.google.com/androidauto/thread/110371397/s21-ultra-android-auto-crashes-when-the-phone-is-unlocked?hl=en

    So the users again have to wait for a special Google fix related to Samsung devices.

    It's not just Android Auto, the app crashes in phone only mode too
  • walkerx
    walkerx Registered Users Posts: 333
    Supreme Navigator
    It's not down to July update as I'm running on S20FE 5G and it crashes after 1 hour of running.
  • Kevhart100
    Kevhart100 Registered Users Posts: 13
    Legendary Explorer
    szachowa wrote: »
    We have managed to reproduce this crash and we are working on the fix.

    Can someone check if following workaround works (I have S21+ and I didn't get the update yet):
    1. Remove all installed voices, both computer and recorded
    2. Download 1 recorded voice, for instance Lisa, Werner, Jane, Tim, Bonnie...
    3. Select it
    4. Check if app is crashing

    Hi, That seems to have worked, I uninstalled Serena and installed Jane and the app hasn't crashed yet.
  • Kevhart100
    Kevhart100 Registered Users Posts: 13
    Legendary Explorer
    Kevhart100 wrote: »
    szachowa wrote: »
    We have managed to reproduce this crash and we are working on the fix.

    Can someone check if following workaround works (I have S21+ and I didn't get the update yet):
    1. Remove all installed voices, both computer and recorded
    2. Download 1 recorded voice, for instance Lisa, Werner, Jane, Tim, Bonnie...
    3. Select it
    4. Check if app is crashing

    Hi, That seems to have worked, I uninstalled Serena and installed Jane and the app hasn't crashed yet.

    Just reinstalled Serena and the app crashes again, the problem seems to be linked to the Serena voice. I have installed Jane again now.
  • FM1405
    FM1405 Registered Users Posts: 11
    Legendary Explorer
    I have 3 different danish language to download. Ida, computer voice and 2 recorded voices, Nils and Birgitte.
    If Ida has been downloaded, the app crashes even if Ida is not selected as voice used. Erase Ida and app works perfect.
  • automatikern
    automatikern Registered Users Posts: 2
    Apprentice Traveler
    Delete all voices. Install a recorded voice.
    A computer voice will fail
  • GS64
    GS64 Registered Users Posts: 3
    Apprentice Traveler
    FM1405 wrote: »
    I have 3 different danish language to download. Ida, computer voice and 2 recorded voices, Nils and Birgitte.
    If Ida has been downloaded, the app crashes even if Ida is not selected as voice used. Erase Ida and app works perfect.

    I can erase Brigitte and Niels but not Ida.
    Ida is the recorded standard voice.
  • szachowa
    szachowa Administrators, Staff Posts: 491 Staff
    FM1405 wrote: »
    I have 3 different danish language to download. Ida, computer voice and 2 recorded voices, Nils and Birgitte.
    If Ida has been downloaded, the app crashes even if Ida is not selected as voice used. Erase Ida and app works perfect.

    That is correct, since computer voices are used for additional announcement like info about ETA, traffic or destination arrival even if not being selected.
  • GS64
    GS64 Registered Users Posts: 3
    Apprentice Traveler
    edited July 2021
    I have a privat and a work phone.
    They are both Samsung A8 Enteprise, with the same version of TomTom.
    On my work phone, I'm able to delete the computer voice, but not on my private phone.
    Tried a reset, but it didn't work. No problem with recorded voice.
    My work phone doesn't crash..
  • szachowa
    szachowa Administrators, Staff Posts: 491 Staff
    @GS64 , would it be possible to share some screenshots? What happens when you try to delete the voice? At least to my knowledge, I haven't seen such issue reported before.
  • GS64
    GS64 Registered Users Posts: 3
    Apprentice Traveler
    On both phones I tried again to download the computer voice.
    Got in to delete and deleted computer voice, and now it's gone, on both phones..
    Mayby because TomTom was newly installed on private phone..?
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,205
    Community Manager
    FM1405 wrote: »
    I have the same problem on my Samsung S20 after installing July Security patch. Both tomtom go navigation apps affected, 3.1.48 and beta 3.1.65. Several crash reports send to tomtom, hoping for a quick solution.
    Can you confirm it's fixed in Beta 3.1.75?
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,205
    Community Manager
    edited July 2021
    We have started rolling out version 3.1.75:
    • Fix to crashes on Samsung S20 devices
    • Bug fixes and improvements
    We will increase to 100% as soon as possible.
  • Jürgen
    Jürgen Community Managers, Administrators Posts: 7,205
    Community Manager
    Version 3.1.75 has now been rolled out to 100%.
  • FM1405
    FM1405 Registered Users Posts: 11
    Legendary Explorer
    Jürgen wrote: »
    FM1405 wrote: »
    I have the same problem on my Samsung S20 after installing July Security patch. Both tomtom go navigation apps affected, 3.1.48 and beta 3.1.65. Several crash reports send to tomtom, hoping for a quick solution.
    Can you confirm it's fixed in Beta 3.1.75?

    Hi Jürgen

    I can confirmthat is has been fixed with the new update.
  • Kevhart100
    Kevhart100 Registered Users Posts: 13
    Legendary Explorer
    Serena installed on 3.1.75 beta without issues now. Thanks for sorting.
  • blairhartley
    blairhartley Registered Users Posts: 1
    New Seeker
    Very recently TomTom Go on my Android phone has started crashing. It doesn't happen when there is no route planned... but as soon as I plan a route, it seems a few seconds later it exits with no message. Restarting the app reloads the route, but it exits again soon after.

    Is this a known problem? Any suggestions how to stop it doing this?
  • FM1405
    FM1405 Registered Users Posts: 11
    Legendary Explorer
    Latest update version 3.1.75 will fix it.
    It was caused by the computer voice installed. You can try to delete the computer voice and download a recorded voice. That will also solve the problem.
This discussion has been closed.