My GO ESSENTIAL’s lifetime traffic is due to expire three weeks after purchase. How do I resolve?

jonbrailsford44
jonbrailsford44 Registered Users Posts: 1
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
Can anybody help to resolve this issue? I bought the item because it came with lifetime traffic. Now it suggests that I only have three weeks traffic.

Answers

  • DougLap
    DougLap Posts: 9,871
    Superuser
    Hi @jonbrailsford44

    @VikramK or @lampard should pick this up on Monday. Look back here then to see what they say.

    Doug
  • Basiltaylor
    Basiltaylor Registered Users Posts: 1
    New Traveler
    I paid the first subscription because I thought that I had lifetime updates?? I've since found out that my 135 services are coming to an end? How can I cancel my payments and carry on statuesque?
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @jonbrailsford44
    Welcome to the community! My team has fixed the services on your account. Please do a soft reset and check again.


    @Basiltaylor
    Your TomTom Via 135 does not come with lifetime maps. A subscription will be required to download new map and speed camera updates.

    Regards,
    Vikram.