Hi, when pusing the start/off button on my Go 5000 navi, the "tomtomsymbol" appears but then the device´s start process stops and tomtom symbol is frozen on the screen. (also there is not the typical tomtom drum roll sound - only silence). I also tried the tom tom help for reboot into the recover mode https://help.tomtom.com/hc/de-de/articles/360013959579
but this does not work, I never come to step 6 (seen the white text).
I hope anyone has an idea how to get the device starting again. Thanks & best regards, Christian