MyDrive Connect - Outage

tomtom navi GO 5000 gets stocked in start /reboot process

Chris2021
Chris2021 Registered Users Posts: 2
New Seeker
in Devices using MyDrive Connect
Hi, when pusing the start/off button on my Go 5000 navi, the "tomtomsymbol" appears but then the device´s start process stops and tomtom symbol is frozen on the screen. (also there is not the typical tomtom drum roll sound - only silence). I also tried the tom tom help for reboot into the recover mode https://help.tomtom.com/hc/de-de/articles/360013959579 but this does not work, I never come to step 6 (seen the white text). ;)
I hope anyone has an idea how to get the device starting again. Thanks & best regards, Christian
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Answers

  • nabu
    nabu Posts: 16,890
    Superuser
    Hi I believe that your battery has reached the end
    I had the same thing on a 6000
  • Chris2021
    Chris2021 Registered Users Posts: 2
    New Seeker
    Thanks for the hint "nabu", I charged the battery for hours and tried the same with cable ... so elecriticy should be there. Actually the problem appeared during/after an unsuccesfull try to update a map for the device. TomTom support assumes that is a software mistake and I shoot reboot to recover mode but as there is no particular reboot button on the device, the reboot recovery mode does not work.
  • nabu
    nabu Posts: 16,890
    Superuser
    edited July 2021
    Actually, the problem appeared during / after an unsuccessful attempt to update a map for the device.
    So I think your card is corrupt .a uninstall
  • YamFazMan
    YamFazMan Posts: 20,797
    Superuser
    edited July 2021
    Hi
    @Chris2021
    Re... No reset button....
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the device's Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 2Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound, then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade, large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....
    ___________________________

    End
    ___________________________

    On the early NAV4 devices like your GO 5000 with 8GB of memory... The Maps fitted easily onto the 8GB of on-board Memory....
    But the Map sizes increases with every update... Now the 8GB limit on-board Memory size on the NAV4 devices is an unfortunate, but real Catch22 situation....
    The latest NAV4 Full Europe Map size is now approaching 9GB
    @VikramK or @lampard one of the Forum Moderators can allocate a small local Map to the Account to get past the 'Catch22' No Maps Found error....

    See Catch22... https://discussions.tomtom.com/en/discussion/comment/1686043/#Comment_1686043

    Tomtom FAQ... No maps available (MyDrive Connect)
    Here... https://help.tomtom.com/hc/en-gb/articles/360013900620-No-maps-available-MyDrive-Connect-

    Tip... If you are using a Micro SDHC Memory Card, Try removing the Card and restarting the GO 5000....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 13,751
    Moderator
    Hi @Chris2021
    The Europe map should be offered to you in smaller regions now.
    You can install is smaller map to the internal memory as a back-up to avoid 'No maps found' situation.

    Regards,
    Vikram

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