What can I do regarding my rider 400 misting up?

ApriliaMart
Registered Users Posts: 9 
Master Traveler

Master Traveler
What can I do regarding my rider 400 misting up?
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Answers
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write to customer care email or live chat0
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Do you know the email address?0
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Hi
@ApriliaMart
Welcome to the site....
Re... Rider 4xx/5xx Screen misting (Maybe read the full thread)....
Here... https://discussions.tomtom.com/en/discussion/comment/1651365/#Comment_1651365
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Contacting Tomtom Support….
Due to COVID-19 the phone service has been suspended
The way of contacting Customer Services has changed
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
1st... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
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Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
Stay Safe... ATB YFM1 -
Cheers Peeps2
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Hi Chaperons,
I've had no luck contacting tomtom, no email addresses tomrom seem to like it that way0 -
Update,...
I've been in touch with TomTom.
They don't want to know.
I noticed that their first replies they referred to me by name followed by messages where I am referred as TomTom Customer. This speaks volumes. Generic Response = Generic Brush Off.
They have offered a repair if I pay for it or 25% off a new unit.
I do not see why I should have to pay for a repair to a product with a known fault. This should be a recall and I can get a discount of 30% from an official UK outlet, so 25% is an insult.
I have made a decision to buy a reliable garmin device and never ever buy another tomtom device. Job done.
So that's that with TomTom - you live and learn.
Thanks for all who tried to help.0