How to connect a subscription to my device so I can download map updates

Tim_uk_mazda Registered Users Posts: 1
New Seeker
edited July 2021 in Built in car navigation
I own an in dash mazda 2012 system and have recently purchased a 1 year map & live services subscription which shows as active. I cant find how to allow these map updates when I connect my SD card into my laptop using either TomTom home or Connect. Please advise how to proceed.


  • VikramK
    VikramK Retired TomTom Employee Posts: 14,712 Retired Community Moderators and Admins
    edited July 2021
    Hi @Tim_uk_mazda
    Welcome to the community!
    I reviewed your TomTom account, but I don't see both services(map updates and LIVE Services) active.
    Perhaps your purchase has not been allocated yet.
    You can contact the customer service along with the order number to sort this out.

    Further, I see the previous subscription for LIVE Services ended in 2016 so, I think the built-in SIM card could be disabled. Reference - Support article.