bought a TomTom Go 520 with lifetime updates and traffic now expired

Nigelben
Nigelben Registered Users Posts: 5
Apprentice Traveler
edited December 2021 in Devices using Wi-Fi®
Hi all. Recently bought a Go 520 with lifetime updates and traffic.

It says that traffic has expired and that I need to renew my subscription
also, the map updates expire next month

How do I sort the lifetime traffic and maps on the device as sold?

Cheers,

Nigel
Tagged:

Best Answer

  • VikramK
    VikramK Administrators Posts: 13,810
    Moderator
    Answer ✓
    Hi @Nigelben
    My team has fixed the services for your TomTom, please do a soft reset and check for status or updates now.



    Regards, Vikram

Answers

  • DougLap
    DougLap Posts: 9,860
    Superuser
    Hi @Nigelben

    @VikramK or @lampard shoukd pick this up and sort out your units settings on the TT servers. Look back here to see what they say.

    Doug
  • Nigelben
    Nigelben Registered Users Posts: 5
    Apprentice Traveler
    Thanks @DougLap I'll keep looking back thank you.
  • VikramK
    VikramK Administrators Posts: 13,810
    Moderator
    Answer ✓
    Hi @Nigelben
    My team has fixed the services for your TomTom, please do a soft reset and check for status or updates now.



    Regards, Vikram
  • Nigelben
    Nigelben Registered Users Posts: 5
    Apprentice Traveler
    Thanks, guy's for your help all sorted
  • DougLap
    DougLap Posts: 9,860
    Superuser
    Hi @Nigelben

    Glad you are sorted.

    Doug
  • wmorphy
    wmorphy Registered Users Posts: 2
    Apprentice Seeker
    Lifetime Traffic and Maps issue - VIA1525TM

    Hello - I am having the same problem. Have a VIA 1525TM that after a recent update through MyDrive Connect no longer shows as having traffic and doesn't update the map. Could someone at TomTom reset the account as mentioned in previous replies?
  • opawaldi
    opawaldi Registered Users Posts: 16
    Outstanding Explorer
    edited August 2021
    hello I also don't have a mobile radar warner icon in the middle, why I have lifetime life time speed camera updates Europe and traffic service is not available no matter what I do or tomtom has problems accessing tomtom services


    Mod edit: Machine translated (German)
  • YamFazMan
    YamFazMan Posts: 20,828
     Superuser
    edited August 2021
    Hi
    @opawaldi... Google Translate....
    Hello I have no symbol mobile radar Warner no longer in the middle, why I have lifelong lifetime speed camera updates Europe and traffic service is also not available no matter what I do or has TomTom problems with access to TomTom services...
    ______________________

    @wmorphy & @opawaldi
    @VikramK or @lampard the Forum Moderators should pick this up Tomorrow and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 13,810
    Moderator
    @wmorphy
    My team has fixed the services for your TomTom. Please do a soft reset and check again....



    @opawaldi
    The services on your TomTom look okay.
    The error you mention could be related to a SIM connectivity issue.

    Have you already tried the troubleshooting steps suggested in the video below-



    In Germany, as per the law, use of devices or phones that alert for speed cameras is not allowed.
    More information available here- https://help.tomtom.com/hc/de-de/articles/360013899980

    Regards,
    Vikram