How to fix an add device bug?

Richard22
Richard22 Registered Users Posts: 4
Apprentice Traveler
After a recent update to fix lack of activation of tomtom traffic, my tomtom rider 500 has disappeared from my device list on my account. Tomtom connect tells me to login with the device to my account which i have done (I am using the same account). However when i hit connect it just takes me back to this step and won't recognize the device. Logging in on line just tells me to use tomtom connect but suggested a reinstall to fix issues which i did to no avail. I also logged out of the the device and logged in again to see if this fixed the problem (a real pain as my password is very difficult to enter on the device as it is a strong one from a password manager). It didn't. I can feel a factory reset of the device coming on but am reluctant as it will require me to enter my wifi and account passwords again and reset up my blue tooth devices. I am also worried that i will lose access to traffic again!

Best Answer

  • VikramK
    VikramK Administrators Posts: 14,710
    Moderator
    edited July 2021 Answer ✓
    Hi @Richard22
    A factory reset won't impact the Traffic services on your RIDER.

    Could you try some steps as below-

    1. Disconnect the device from the computer.
    2. Perform a factory reset- Main menu- Settings- System- Reset
    3. Log-in to MyDrive on the device- Main menu Settings- MyDrive
    4. Now connect the device to the computer and open MyDrive Connect.

    Do you see your RIDER is listed under your account?

    Regards, Vikram

Answers

  • VikramK
    VikramK Administrators Posts: 14,710
    Moderator
    edited July 2021 Answer ✓
    Hi @Richard22
    A factory reset won't impact the Traffic services on your RIDER.

    Could you try some steps as below-

    1. Disconnect the device from the computer.
    2. Perform a factory reset- Main menu- Settings- System- Reset
    3. Log-in to MyDrive on the device- Main menu Settings- MyDrive
    4. Now connect the device to the computer and open MyDrive Connect.

    Do you see your RIDER is listed under your account?

    Regards, Vikram
  • Richard22
    Richard22 Registered Users Posts: 4
    Apprentice Traveler
    Answer! Thanks Vikram. That worked as I suspected it would - just quite alot of work. I still have traffic as well! I would request an option to keep the login password visible in the device software, as long complicated non memorable passwords (which we are increasingly encouraged to use) are an absolute pain to renter when you can not see your typos and mistakes!