Account trouble and support trouble

Riky2005
Riky2005 Registered Users Posts: 2
New Seeker
edited December 2021 in Devices using Wi-Fi®
Hi,

I have a problem to sign in my own account and get some support. I am using my friend's account now to ask. I created new password but nothing helps.

Can anyone help me? Can you send me contact e-mail to TomTom?

Hi Jana

Best Answer

  • DougLap
    DougLap Posts: 9,857
    Superuser
    Answer ✓
    Hi @Riky2005

    There have been no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug

Answers

  • DougLap
    DougLap Posts: 9,857
    Superuser
    Answer ✓
    Hi @Riky2005

    There have been no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug
  • Riky2005
    Riky2005 Registered Users Posts: 2
    New Seeker
    Hi,

    thank you so much, it helped to use computer instead of mobil :-).

    Hi Jana
  • DougLap
    DougLap Posts: 9,857
    Superuser
    Hi @Riky2005

    Glad you are sorted.

    Doug
  • gundog
    gundog Registered Users Posts: 2
    Apprentice Seeker
    I'm paying for Speed cameras, but my account says I'm not. However, my bank account says I am. Who's right ?
  • DougLap
    DougLap Posts: 9,857
    Superuser
    Hi @gundog

    Contact Customer Support via Chat with you details.

    There are no phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    You then HAVE to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat.. If Chat is closed, ie its not normal working hours Mon/Fri, it will offer you an Email option but I would try again when they should be open.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug
  • gundog
    gundog Registered Users Posts: 2
    Apprentice Seeker
    edited August 2021
    It doesn't work. I'm just going round in bloody big circles. Before I vanish up my own backside, can someone please give me Tom Tom's email address before Sat nav and account get binned. I've never known a company that gives you the run around on line, but still takes your cash. I'm a gunsmith, not an iT specialist. FFS make it easy to contact you.
  • DougLap
    DougLap Posts: 9,857
    Superuser
    Hi @gundog

    Just tried it and got through to Chat. You have to log into the next page after you Tap Support otherwise it does not work.

    Try another web browser if you are having an issue.

    Doug