Speed Camera annual subscription

Wizzer
Registered Users Posts: 2 
Apprentice Seeker

Apprentice Seeker
Does anyone now how long it takes once the payment goes through for the speed camera service becomes updated on my device. I have a GO500. It is now 5 days since payment taken and no update available! My subscriptions does show active! Thanks in anticipation.
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Best Answer
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Hi fondevila. I have had an email from TomTom customer service and it turned out that no device had been registered on the order when it was placed. A very kind gentleman has manually amended the order. The speed cameras now work. Suggest use the email facility on contact us.0
Answers
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The same thing happens to me, I purchased the radar product on 06/21/2021 and I still cannot activate it, since they have not sent me the activation code. My device is a Start 52. It smells like SCAM to me
Mod edit: Machine translated (Spanish)0 -
Hi fondevila. I have had an email from TomTom customer service and it turned out that no device had been registered on the order when it was placed. A very kind gentleman has manually amended the order. The speed cameras now work. Suggest use the email facility on contact us.0
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I have 2 x Via52 that I use in two cars. Both say the the Camera Update Subs have expired and offer to renew at £29.99 for the year. My question is would this cost cover both units as they are both registered on the same account on "myDrive.tomtom.com" or do I have to renew each unit separately and pay twice ...i.e. double the cost ?0
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The purchase of a subscription is only valid for one device.0
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Hi, I took the one month free speed camera option and it was successfully installed. I have now bought the annual subscription and cancelled the monthly one. Do I need to download anything or is it only the type of subscription that changes?
By the way, the Chat Bot does not work no matter what I do.0 -
Hi
@lioness(Snip)
By the way, the Chat Bot does not work no matter what I do.
Here... https://discussions.tomtom.com/en/discussion/comment/1771083/#Comment_1771083
Stay Safe... ATB YFM0 -
I finally managed to get on the Chat line using Edge, so no good on Chrome or Firefox. They tell me I have to download the speed cameras again, now that I have paid the yearly subscription. Why wouldn't it just go on working/0
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Speed camera updates are twice a week Tuesday is Thursday so as long as you redownload the speed cameras there will be no problem0