New Rider 550 world issues — TomTom Community

New Rider 550 world issues

Sp4rkySp4rky Posts: 23 [Legendary Explorer]
Really starting to regret buying this.

Brand new.

Cant connect to phone Samsung S20 +
Updated firmware to latest version:

Release date: 01-Mar-21
Version: 20.102.0003.411

Still connect connect to my phone

Speed cameras fail to update via wifi or connect app.

Done a reset attempted again, stil no luck
Added a SD card and still no luck

Is this fixable, or am i going to take it back and buy a garmin?

Answers

  • Sp4rkySp4rky Posts: 23 [Legendary Explorer]
    edited July 1
    multiple factor resets still now joy.
    reset reinstalled connect app and tried a clean up and deleted world map and set to download uk map and its now stuck on 2%

    logs currently showing this

    2021-07-01 23:25:31.007|10|Information|ProxyChannel::processReadyRead|Appending to existing request
    2021-07-01 23:25:31.007|20|Debug|ProxyRequest::Send|652|CONNECT, bytes: 229/229; body read: -1%; body written: -1%
    2021-07-01 23:25:31.037|20|Debug|ProxyThrottler::Read|652|bytes available:2904
    2021-07-01 23:25:31.037|10|Information|ProxyThrottler::Read|Status code is: 0
    2021-07-01 23:25:31.037|20|Debug|ProxyThrottler::Read|652|bytes read:2904
  • Sp4rkySp4rky Posts: 23 [Legendary Explorer]
    So I got as far as managing content on the rider.

    Removed large map and installed UK map and removed the speed cameras all of them listed as corrupted. But I still can get speed cameras installed.

    The firmware release notes say they fixed the phone pairing issue which is still a problem.

    Is it worth going back to the shop and getting it swapped for another or just get my money back.

    If I can't use the live services and speed cameras then it's pointless.

  • Sp4rkySp4rky Posts: 23 [Legendary Explorer]
    Can anyone advise the hard reset process. The one from the site does not work
  • tonton2021tonton2021 Posts: 32 [Outstanding Explorer]
    That is a Tomtom problem with the last Speedcams update you can't make anything.
  • Sp4rkySp4rky Posts: 23 [Legendary Explorer]
    Ok speed cameras working.

    No joy with phone. Will post this separately. Needs to be fixed tonight as im going back to the shop tomorrow
  • tonton2021tonton2021 Posts: 32 [Outstanding Explorer]
    Sp4rky wrote: »
    Ok speed cameras working.

    how i'm interested ?
  • Sp4rkySp4rky Posts: 23 [Legendary Explorer]
    tonton2021 wrote: »
    Sp4rky wrote: »
    Ok speed cameras working.

    how i'm interested ?

  • tonton2021tonton2021 Posts: 32 [Outstanding Explorer]
    good to know thank you

    after restore have you updated your device ?

  • Sp4rkySp4rky Posts: 23 [Legendary Explorer]
    tonton2021 wrote: »
    good to know thank you

    after restore have you updated your device ?

    Yes
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