Charged twice for traffic camera updates — TomTom Community

Charged twice for traffic camera updates

chris_h99chris_h99 Posts: 2 [Apprentice Seeker]
I have taken out a 12 months subscription for speed camera updates and now have also been charged 2.99 for a monthly update. What can I Do?

Answers

  • DougLapDougLap Posts: 8,230
    Superuser
    Hi @chris_h99

    There are no Customer Support phone lines working because so many are working from home because of Covid.

    Try the following:-

    Tap Support at the top of this page
    You then have to Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed, ie its not normal working hours Mon/Fri, it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as described then try another Web Browser.

    Doug
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