This file is invalid- updating error in tomtom home

Tjer00
Tjer00 Registered Users Posts: 2
New Seeker
edited July 2021 in Built in car navigation
Hello,

When I try to update some safetycamera's files by TomTomHome I get everytime the same error:

Instal to card reader: This File is invalid (archive file) followed by the location of the map..

Does anyone know's how I can fix this problem?

Thanks

Comments

  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    edited July 2021
    Hi @Tjer00
    Welcome to the community! The troubleshooting steps, advised on this support article, looks related to the error you mention above.

    Could you try the steps and see if it helps?

    - Vikram
  • Tjer00
    Tjer00 Registered Users Posts: 2
    New Seeker
    VikramK wrote: »
    Hi @Tjer00
    Welcome to the community! The troubleshooting steps, advised on this support article, looks related to the error you mention above.

    Could you try the steps and see if it helps?

    - Vikram


    Thank you for your reply. I tried all the steps that are written in the support article..
    I see that more people have this problem and can’t find the solution…

    For me the problem only comes by updating safetycamera’s files..
    All the rest I can update without any problem on my card.
  • SeanWilson
    SeanWilson Registered Users Posts: 2
    New Seeker
    I am getting exactly the same problem with my Renault Carminat TomTom Live. Trying to update UK maps onto the SD card and I get the "File Invalid" error constantly. I am on the latest version of TomTom Home.

    The knowledge article suggested by @VikramK is useless!

    This is particularly annoying as I now cannot download maps updates I have paid for.

    Solution or refund please.