Problems connecting my 520 to PC and Mac

Nigelben
Nigelben Registered Users Posts: 5
Apprentice Traveler
edited December 2021 in Devices using Wi-Fi®
I've installed TomTom Connect on both my PC and Mac and I still can not add my device. Goes back to the screen where it asks to select My Drive, log in and press continue, as soon as hit continue I'm back to square one again. Both PC and Mac recognize my 520 and I'm using the supplied USB cable.

PLEASE HELP ahhhhhhh

Best Answer

  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    edited July 2021 Answer ✓
    Hi @Nigelben
    Welcome to the community!
    Could you try few steps as below-

    1. Disconnect the device from the computer.
    2. Perform a factory reset- Main menu- Settings- System- Reset
    3. Log-in to MyDrive on the device- Main menu Settings- MyDrive
    4. Now connect the device to the computer and open MyDrive Connect.

    Do you see your GO 520 listed under your account?

    Regards, Vikram

Answers

  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    edited July 2021 Answer ✓
    Hi @Nigelben
    Welcome to the community!
    Could you try few steps as below-

    1. Disconnect the device from the computer.
    2. Perform a factory reset- Main menu- Settings- System- Reset
    3. Log-in to MyDrive on the device- Main menu Settings- MyDrive
    4. Now connect the device to the computer and open MyDrive Connect.

    Do you see your GO 520 listed under your account?

    Regards, Vikram
  • Nigelben
    Nigelben Registered Users Posts: 5
    Apprentice Traveler
    Many thanks for your help, all sorted :)