Old TomTom XXL Maps

rlamp
rlamp Registered Users Posts: 2
Apprentice Traveler
Hey!

I tried updating the maps and software on TomTom XXL but the software said there wasn't enough space. It prompted me to free some space which I did but removed the map for the device thinking I would just download the latest version. It was only after this that the software said that the device is too old to get map updates etc so now I'm left with a device that doesn't even function anymore... Surely there has to be some way to get even the old maps back into the device from somewhere? To make matters worse, the way I understood it, the software in my native language seemed to indicate that the files that were 'removed' were actually moved to my computer which obviously wasn't the case as the folders I checked were empty. So there are no backups either.

Greetings,
RLamp

Best Answer

  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Answer ✓
    Hi @rlamp
    Welcome to the community! A map has been re-activated for your TomTom.
    Please connect the device to TomTom HOME and check if it gets offered as a download.

    Regards, Vikram

Answers

  • DougLap
    DougLap Posts: 9,834
    Superuser
    Hi @rlamp

    Look back here tomorrow to see if @VikramK or @lampard has been able to activate a map for you in any way.

    Doug
  • rlamp
    rlamp Registered Users Posts: 2
    Apprentice Traveler
    I will do that, thank you very much. This gives me a glimmer of hope of making the device functional again.

    Greetings,
    RLamp
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Answer ✓
    Hi @rlamp
    Welcome to the community! A map has been re-activated for your TomTom.
    Please connect the device to TomTom HOME and check if it gets offered as a download.

    Regards, Vikram
  • Goldnames
    Goldnames Registered Users Posts: 2
    New Seeker
    edited July 2021
    Hi
    I have the exact same problem - no maps found on device - no backup stored on computer - no maps to download.
    Can you please reactivate my map to download ?
    DeviceSerialNumber=GQxxxxxxxxx031
    DeviceUniqueID=AK5YC AAF6A
    Regards
    Nina V






    Mod edit: Please don't post private or personal information on a public forum. Thanks!
  • YamFazMan
    YamFazMan Posts: 20,805
    Superuser
    edited July 2021
    Hi
    @Goldnames
    Welcome to the site....
    @VikramK or @lampard the Forum Moderators should pick this up and If the old Map is still available on the servers, allocate it to your Tomtom Account.....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    @Goldnames
    Hi Nina
    Map has been activated for your TomTom. It should be offered as a download in TomTom HOME.

    Regards, Vikram
  • Goldnames
    Goldnames Registered Users Posts: 2
    New Seeker
    THANKS !
    Now it works perfect !
    Regards Nina
  • PamBroad
    PamBroad Registered Users Posts: 2
    Apprentice Seeker
    edited August 2021
    The Exact same thing has happened to me I can now only see maps for the Canary Islands not much use in the UK
    Please can my maps be activated
  • DougLap
    DougLap Posts: 9,834
    Superuser
    edited August 2021
    Hi @PamBroad

    @VikramK should pick this up tomorrow. Look back then to see what he says.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Hi @PamBroad
    Welcome to the community! Map activated on your account. Please check for updates in TomTom HOME.

    Regards,
    Vikram.
  • PamBroad
    PamBroad Registered Users Posts: 2
    Apprentice Seeker
    brilliant all sorted thank you
  • DavideEspo
    DavideEspo Registered Users Posts: 1
    New Seeker
    edited August 2021
    Hi
    I have the exact same problem - no maps found on device - no backup stored on computer - no maps to download.
    Can you please reactivate my map to download ?
    DeviceSerialNumber=GQxxxxxxxx211
    Regards
    DavideEspo






    Mod edit: Please don't post private or personal information on a public forum. Thanks!
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Hi @DavideEspo
    Welcome to the community!
    Map activated for your TomTom. Please check for updates in TomTom HOME.

    Regards,
    Vikram
  • Runkies
    Runkies Registered Users Posts: 2
    New Seeker
    Hi All,
    Im in the same boat and would love to be able to install the old maps too
  • YamFazMan
    YamFazMan Posts: 20,805
    Superuser
    Hi
    @Runkies
    welcome to the site....
    @VikramK or @lampard the Forum Moderators should pick this up and if the OLD Map is still available on the Tomtom servers allocate the Map to your Account.....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    Hi @Runkies
    Map activated, please check for updates now (in TomTom HOME)

    Regards,
    Vikram
  • Runkies
    Runkies Registered Users Posts: 2
    New Seeker
    Thanks @YamFazMan and @VikramK
    Much <3
    Workin' like a charm again
  • snapperbutt
    snapperbutt Registered Users Posts: 1
    New Seeker
    after latest update for my XL IQ, my maps are gone and I see they offer a new deal now where i can buy into a new map program. very coincidental i dare say.
    how do i get my old maps back please? North America, since registering my tomtom xl i have been through two computers during that time and have tried to keep up, but this last time a different program was downloaded, said it was not compatible and left me in a no boot to program mode. when finally got it booted up correctly but my maps are now missing. I am not asking for a free anything, only what i had before.
  • lampard
    lampard Administrators Posts: 5,954
    Moderator
    Hi @snapperbutt

    Welcome to the Community! I activated your old US map, please check for updates now (in TomTom HOME).

    Best, lampard
This discussion has been closed.